Privacy Policy

1. Information we collect

Personal and contact information

Name, mailing address, email address, telephone number, state of residence, and other information you voluntarily provide.

Timeshare and ownership information

Developer or resort, ownership type, purchase details, loan or financing information, maintenance fees, balances, account or membership details, contracts, statements, correspondence, and other documents you provide.

Financial and transaction information

Billing information, transaction amounts, payment status, and limited payment-related information. Payment card or banking information may be processed directly by third-party payment processors.

Communications

Emails, text messages, website forms, customer service communications, consultation notes, and telephone communications. Calls may be monitored or recorded where permitted by law and with any required notice or consent.

Website and device information

IP address, browser and device type, operating system, referring website, pages viewed, date and time of visits, approximate location based on IP address, and website interactions.

2. How we collect information

We may collect information directly from you, through website forms, telephone consultations, email or text communications, documents you provide, service enrollment, cookies and similar technologies, service providers, lawful lead-generation sources, referral partners, and publicly available sources.

3. How we use information

We may use personal information to:

• Respond to inquiries and consultation requests
• Evaluate your timeshare ownership circumstances and service eligibility
• Provide, coordinate, and administer requested services
• Communicate regarding your inquiry, account, or services
• Review documents you provide and coordinate with service providers
• Process payments and maintain business records
• Provide customer support and improve our website and services
• Conduct analytics and measure marketing effectiveness
• Prevent fraud, misuse, and security incidents
• Comply with applicable legal, regulatory, accounting, and business obligations

4. Telephone and text message communications

If you provide your telephone number, we may use it to communicate with you regarding your inquiry, consultation, requested services, account, or other matters relating to your relationship with United Exit Solutions. Where required, marketing calls or text messages will be sent only after legally required consent has been obtained.

Consent to receive marketing text messages is not a condition of purchasing goods or services. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.

Mobile information and SMS opt-in data will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with vendors that support telecommunications, SMS delivery, CRM services, or customer support solely as necessary to provide those services.

5. How we disclose information

We may disclose personal information to service providers that assist with customer relationship management, website hosting, cloud storage, email, telephone and SMS systems, payment processing, document management, analytics, cybersecurity, customer support, and business administration.

We may also disclose information to accountants, auditors, consultants, insurers, or other professional advisors, and when reasonably necessary to comply with law, protect rights or safety, investigate fraud, enforce agreements, or complete a business transaction.

6. Service and fulfillment partners

If you retain United Exit Solutions, we may share information with an independent cancellation services provider that works directly with you and assists with the timeshare resolution process. This may include contact information, timeshare ownership information, contracts and account documents, financing or maintenance fee information, correspondence, and information about your ownership history and circumstances.

The cancellation services provider may use this information only as reasonably necessary to perform services related to your engagement. All communications with timeshare developers, resorts, lenders, homeowners associations, management companies, collection agencies, credit reporting organizations, or other relevant third parties are made by the timeshare owner directly unless otherwise expressly agreed in writing.

United Exit Solutions does not provide legal representation and does not use attorneys as part of its standard service process.

7. Sale and sharing of personal information

We do not sell personal information for money in the ordinary course of business. Certain state privacy laws may define sale, sharing, or targeted advertising broadly enough to include some advertising or analytics activity. Where required by applicable law, eligible consumers may request to opt out of such activity.

We do not sell or share mobile telephone numbers or SMS consent information with third parties for their own marketing or promotional purposes.

8. Website hosting, forms, and analytics

Netlify provides website hosting and form processing. It may process standard request information such as IP address, browser and device information, page requests, and form fields submitted through this website.

We use Fathom Analytics to understand website traffic in aggregate and improve website performance. Fathom is configured as a cookieless analytics service and does not use advertising cookies on this website.

9. Data security

We use administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction. No website, electronic communication, database, or information system can be guaranteed to be completely secure.

10. Data retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and customer records, fulfill the purposes described in this policy, resolve disputes, prevent fraud or misuse, enforce agreements, and meet legal, accounting, tax, and regulatory requirements.

11. Your privacy choices and rights

Depending on your state of residence and applicable law, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to opt out of certain sales, sharing, or targeted advertising. Applicable rights are subject to verification requirements, exceptions, limitations, and eligibility criteria.

Privacy requests may be submitted to info@unitedexitsolutions.com or (915) 296-7849. We may need to verify your identity before processing a request.

12. Marketing communications

You may unsubscribe from marketing emails using the unsubscribe link in the message. You may opt out of marketing text messages by replying STOP. Even after opting out of marketing, we may continue to send transactional, customer service, or other non-marketing communications where legally permitted.

13. Children’s privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

14. Changes to this policy

We may revise this policy from time to time to reflect changes in services, business practices, technology, or legal requirements. The updated version will be posted with a revised date.

15. Contact us

United Exit Solutions LLC
5700 Tennyson Pkwy #300, Plano, TX 75024
Email: info@unitedexitsolutions.com
Phone: (915) 296-7849